F&Q
Do I need to be home during the cleaning?
No, you don’t need to be home. You can provide access instructions, and we’ll take care of everything while ensuring your property is secure.
Are your cleaners insured and background-checked?
Yes, all our cleaners are fully insured and undergo thorough vetting process and reference are checked for your peace of mind.
Do you offer same-day cleaning services?
Yes, we offer same-day cleaning services, subject to availability. We recommend contacting us early in the day to secure a slot.
Can I request the same cleaner for every visit?
Yes, you can request the same cleaner, and we’ll do our best to accommodate your preference for consistency.
What is included in a standard cleaning package?
A standard cleaning includes dusting, vacuuming, mopping, kitchen cleaning, bathroom cleaning, and general tidying up of living areas.
Do you provide deep cleaning services?
Yes, we offer deep cleaning services for homes or offices that require extra attention to detail, such as heavy-duty kitchen or bathroom cleaning.
Do you bring your own vacuum and mop, or should I provide them?
More often than not, we will use the cleaning tools and products privoded by the client, including vacuums and mops.
However, if you would prefer to book with use of our equipment, we can do so upon request.
Is there an additional fee for cleaning windows or ironing?
Yes, window cleaning and ironing is not part of our standard cleaning prices, but can be added for an additional fee. Let us know in advance to include it in your booking.
Can I cancel my cleaning appointment?
Yes, however we kindly ask that can cancel your appointment with at least 24 hours’ notice.
Is there a minimum time I need to book the cleaning for?
Yes, we have a minimum booking time of 2 hours to ensure our cleaners can provide a thorough service.
What payment methods do you accept?
We accept payment via bank transfers and debit cards/credit cards. Payment details will be shared during the booking process.
Do you issue an invoice for the service provided?
Yes, we provide an official invoice for all services rendered, which can be emailed to you upon completion.
Why Me?
Tailored Solutions: Every service is customised to suit your unique lifestyle or business needs.
Discreet & Reliable: We value your privacy and handle every task with professionalism.
Time-Saving Expertise: Free up hours in your day while we handle the rest.
Global Reach: Assistance is available wherever you are, locally or internationally.
How It Works
Consultation: Share your goals and priorities during a free initial consultation.
Planning: A personalised plan is created to manage your tasks or projects.
Execution: Sit back and relax as we handle the details, ensuring excellence every step of the way.